We ship your order with UPS, DPD, ParcelForce or Royal Mail, depending on your location and package size. Standard delivery time is usually 6–10 business days within the UK.

During busy periods or in case of unexpected delays, shipping may take a bit longer — but we always do our best to dispatch your order as quickly as possible.

If you haven’t received your order within 20 days, please contact us so we can reach out to the courier on your behalf.

📦 We currently offer free shipping — but this offer won’t last forever!

We offer a 30-day return policy. If you wish to return your item, simply contact us at info@trendpilot.store, and we’ll guide you through the return process.

Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking link.

Click the link to follow your package all the way to your doorstep.

Didn’t receive the email? Check your spam folder — or contact us at info@trendpilot.store and we’ll send it again.

The confirmation email is automatically sent to the email address you provided during checkout.

Please check your spam or promotions folder, as it may have landed there.

If you still haven’t received it after a few hours, feel free to contact us — we’ll be happy to help.

If you receive a damaged or defective product, please contact us right away at info@trendpilot.store.

Attach a photo of the issue and your order number — we’ll make sure to resolve the matter quickly and fairly.

If you need to change or cancel your order, please contact us as soon as possible at info@trendpilot.store.

We process orders quickly, so we cannot guarantee changes after your order has been shipped — but we’ll do our best to help.